Reference

DoU

Glossary, status definitions, and persona overview.

Terminology

Credit Release

Action to release a held order. This prototype standardizes on 'Credit Release' instead of 'Credit Override'.

Customer Order (CO)

Sales order identifier used in JDE; primary key for held-order workflow.

Calculated Exposure

A/R Balance + Open Order Exposure − Disputed Amount − Unapplied Payments.

Available Credit

Credit Limit − Calculated Exposure.

DSO

Days Sales Outstanding; rolling 90-day weighted average.

DoU

Document of Understanding — baseline scope for this prototype.

Status Definitions

Pending Credit Review

New held order awaiting analyst review.

Reviewed On Hold

Analyst has reviewed but not released; awaiting customer action or info.

Release Eligible

Meets auto-release rules; one-click release.

Escalated

Above analyst authority; routed to Credit Manager / Finance.

Auto-Released

Released by rule engine without human action; audit-logged.

Personas

Credit Team User

Front-line analyst handling daily credit reviews and releases.

Credit Manager

Approves higher-value releases and limit changes.

AR / Collections User

Owns past-due workflow, promises-to-pay, and dispute coordination.

Approved Admin

Manages users, roles, and configuration.

Executive Viewer

Read-only dashboards; PII and dollar values masked.